Return & Exchange Policy

We have a 7-day exchange policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a exchange, you can contact us at hello@velourafashion.com.
We will schedule a reverse pickup based on the address of delivery.

If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how to send your package. Items sent back to us without first requesting a exchange will not be accepted.

You can always contact us for any return question at hello@velourafashion.com.

Exchanges - If the product is received torn or damaged

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We do not provide Refund | We only Exchange Products.

For More info contact us at hello@velourafashion.com.